Business Email Etiquette

E-mail is a fast and popular way of communicating but we need…

  • Self -Paced

    Duration
  • R1,200.00

    Course Fee
  • Effective Writing and Communication

    Faculty
  • 1

    Modules
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INTRODUCTION

E-mail is a fast and popular way of communicating but we need to guard against becoming sloppy and careless.
Whether intended or not, your written word creates an impression. E-mail with spelling errors coupled with poor layout and a messy signature will negatively affect your desired outcome. However, you can ensure that you create a good impression and reach your objectives, by adhering to a few simple rules of etiquette.
The publication content is aligned to Unit Standard 114984, NQF Level 3 with 2 credits.

  • Module Outline
  • Who is this for
  • Requirements
  1. Planning the Message in Five Easy Steps
    • Deciding when to use e-mail
    • The secret is in the planning
    • Step 1: Know the purpose of the message
    • Step 2: Identify the target audience
    • Step 3: Choose an appropriate communication style
    • Step 4: Address the reader’s needs
    • Step 5: Choose a punchy subject heading
  2. Creating the Message
    • Moving beyond writer’s block
    • The upside-down pyramid
    • Style guidelines
    • Addressing your email message
    • Message formats
    • Setting the right tone
    • Layout and design
  3. Reviewing the Message
    • Preparing for send-off
    • Setting up your email spell-checker
    • Abbreviations and acronyms
    • Punctuation
    • Attachments
    • The “read receipt” function
    • Signature
  4. Organising and Managing Mail
    • Taming your inbox
    • Setting preferences
    • Spam
    • Viruses
    • Hoaxes and chain letters
    • Email etiquette rules
  5. Sending and Receiving Mail
    • Getting started
    • Composing and sending a new message
    • Receiving mail
    • Important email terminology
  6. Compliance Issues
    • The importance of a company email policy

The publication is aimed people who need to:

  • Improve their electronic communication
  • Learn how to structure email in a more constructive way
  • Phrase emails in a way that ensures a response from the recipient
  • Learn the etiquette rules of e-mail
  • Make sure their emails are read
  • Increase work productivity and effectiveness
  • PC running Windows 10 / Windows 7 or Windows 8
  • Access to the Internet